Terms and Conditions

Prices and Taxes

Prices are quoted on wallystoys.co.uk are in UK Pounds Sterling and include Value Added Tax charged at the prevailing rate.

Wallystoys.co.uk endeavour to ensure all prices shown on the website are accurate. However, errors can occur and there may also be occasional discrepancies to those prices shown in our catalogues and promotional information for similar or identical products.

If an error in pricing on an order is discovered, wallystoys.co.uk will offer an option to re-confirm the order at the correct price or to cancel the order. Any payments made for a cancelled order will be refunded.

Payment

All orders must be paid in advance prior to dispatch.

Credit Card/Debit Card.

Orders may be processed online, or by telephone, using a credit or debit card (currently Visa, MasterCard, Delta and Switch/Solo).

Please note that card payments are processed through wallystoys.co.uk parent company, Interplay UK Limited, whose name will appear on your card statements.

Overseas Orders

If you wish to place an order and you live outside of the UK, please call us on 01628 488 525 and we can process your order over the phone.

Availability

All items are subject to availability.

Wallystoys.co.uk may cancel any sale if it is deemed reasonable to do so. Changing availability of a product or discontinuing product lines is at the sole discretion of Wallystoys.co.uk or associated companies.

If a product ordered is unavailable or out of stock, wallystoys.co.uk Customer Service Department will endeavour to contact the customer with an option for a viable alternative product or cancelling the order. Full refunds will be made for cancelled orders.

Returns and Refunds

Wallystoys.co.uk will refund the full cost of an unwanted product returned within 14 days of receipt so long as the returned product is unused and in resalable condition.

Send returns to the address in the Contact Details below.

Unless the returned product is faulty, wallystoys.co.uk will not refund the delivery charged for returning the product.

Wallytoys.co.uk will not make refunds for returning products that go missing unless verifiable proof of receipt is available.

Refunds are normally processed within 7 days of receipt.

Faulty Goods:

If a product is received that is faulty or has been damaged in transit, please contact wallystoys.co.uk to arrange a full refund or replacement prior to returning the product.

Contact Details:

By email: enquiries@wallystoys.co.uk

By phone: 01628 488525

By Post:
Wally's Head Office
Meter House
Fieldhouse Lane
Marlow
Bucks
SL7 1LW

Cancellling an order

If you wish to cancel an order please phone Customer Services on 01628 488525.

Your Statutory Rights

Our guarantees are provided in addition to your statutory rights as a consumer.

'Wally's Toy Shop', 'wallystoys.co.uk' and 'Wally's Good Toy Guide' are trading names of Interplay UK Limited.